Feedback and complaints
Internal dispute resolution scheme
At MA Money, we take complaints seriously and are committed to resolving them as fairly and efficiently as possible and we have a clear process in place to address any concerns about our products or services. If you feel something has gone wrong, please let us know – we’re here to help.
If you have a complaint, please contact our Complaints Officer by:
Email: complaints@mamoney.com.au
Mail: The Complaints Officer, MA Money, Level 27, Brookfield Place, 10 Carrington Street, Sydney NSW 2000
External dispute resolution scheme
If we cannot resolve your complaint, you may refer the complaint to the Australian Financial Complaints Authority (AFCA).
External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.